Unreasonable refusal to pay compensation
A trip to Bulgaria, where the flight is operated by Smartlynx, was purchased. Prepared for the holiday, we went to the airport Arrivals 3 hours before the flight. The flight was scheduled for 30. 07. 17 Riga-Burgas 17. 45. We went on a trip with a child, when we arrived at the airport we were already waiting for a surprise, a huge queue for the Smartlynx check-in box. Well well, what to do must stand. The nightmare lasted 2. 5 hours until we reached the window where we checked in for the flight and collected our luggage, but followed by a note not to go to the security check, because the flight may be delayed until 22:00. Already a little irritated, we went to the guide in the hall, because the thought that nothing was crazy, a couple of hours and we would already be in the sunny lands still held a positive mood. Then at 20 declaresthat the flight is postponed to 01. 08. 17 00:40, then there was a real dissatisfaction already tired of the long queue and waiting to find out that the trip will be shortened by two days. Went at home, we are not talking about the additional expenses incurred due to the cancellation of the flight. We arrive again on time 01. 08 and of course announce that the flight will be delayed again, in the end we left only 01. 45, tired ourselves, the child is capricious and unhappy. When we returned, we filed a complaint in a registered letter in order to pay compensation in accordance with the Oceanian regulations, 40 days passed and we only received a negative answer, even more electronically! We've filed a complaint with the Consumer Protection Center, but we haven't responded in 40 days!
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