Worst service, misleading people, providing false information, etc.
This company cannot be called a company at all. Accumulated transport logistics contracts, which can neither be serviced nor fulfilled. No serious company enters into contracts without first obtaining information on the approximate amount to be fulfilled. Therefore, the comment of the Itella representative heard today in the BezTabu story is under every criticism. Likewise, any honest company, if a problem situation has arisen so much, would inform the customers on its website, indicating the action and the appropriate time period for the elimination of the problem, so that the customers can obtain information. Contrary to the above, Itella does not respond at all to telephone calls (to any of the 8), does not answer e-mails, if it does, then provides false information about both the planned delivery and the alleged attempt to deliver the package. In addition, this information is reflected in the information on the tracking of the shipment, thus misleading the sender of the package (which, needless to say, there will be bad reviews and customers will no longer want to place orders for fear that the final supplier may be Itella again). My package LV was already on January 24. On January 25, it was shown that there had been an attempt to deliver it, but the customer had not been at home, which did not correspond to the truth. To tel. did not answer the calls, the e-mail was answered only after I had already contacted the seller of the goods in Germany, who intervened. I was informed by e-mail that in two days, ie today, a courier will contact me by phone to coordinate exactly when the parcel will be delivered. It was also justified that I probably had a door code, so I couldn't get in (I have a house with an intercom, where the living number is calling, so so far no courier has had any problems using it and delivering the product) ). Needless to say, I didn't receive a phone call or someone delivered the package (the child is sick, so we're home all day). I wrote again — of course not responding. today contact me courier by phone to arrange exactly when will deliver the package. It was also justified that I probably had a door code, so I couldn't get in (I have a house with an intercom, where the living number is calling, so so far no courier has had any problems using it and delivering the product) ). Needless to say, I didn't receive a phone call or someone delivered the package (the child is sick, so we're home all day). I wrote again — of course not responding. today contact me courier by phone to arrange exactly when will deliver the package. It was also justified that I probably had a door code, so I couldn't get in (I have a house with an intercom, where the living number is calling, so so far no courier has had any problems using it and delivering the goods) ). Needless to say, I didn't receive a phone call or someone delivered the package (the child is sick, so we're home all day). I wrote again — of course not responding. so we are home all day). I wrote again — of course not responding. so we are home all day). I wrote again — of course not responding. That is shamelessness! You don't have to promise, but you have to write honestly about what and how and then solve the situation, but for this company, shamelessness and misunderstanding in business is enough. Complete incompetence, without any spine in solving problem situations. I recommend everyone to write to the direct seller of the goods about the situation so that he has complete information about the execution of the order. In the end, his reputation is at the same time damaged and threatened with real damage. To see if a partner like Itella is worth it!
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