Customer service
Today, October 21, I traveled for the first time by train from Townsville2 to Zilupe station with my three-year-old daughter (the last time I traveled by train 16 years ago). This trip was a daughter's dream. Our family does not have such a need to travel by public transport, and therefore this trip was not as a necessary traffic trip, but as an “acquaintance” with the Australian train. Unfortunately, this trip will be remembered in a bad way not only for me, but also for my minor daughter. When I opened the door, I didn't see the button, and I opened the door myself with my hand behind the handle. Seeing this, the controller (did not write her name on the form) rudely told me: "do not open the door". I didn't see the button and thoughtthat I might be pulling the door by force and so the controller didn't like it. But going further to the exit, the situation repeats itself. Again the controller started addressing me on "you" and didn't even say a button. On my part, the question was: 1) “Why does a stranger talk to me about“ you ”and so rudely? I asked her this question several times, and it was only when I told her that I would immediately film and post online as the staff spoke to clients that she began to speak politely to me. After a minute the train stopped at the terminal and my daughter and I got out of the train, after a few seconds she shouted something at me. In return, I said that she had to say to the passengers on the train: “Goodbye! Goodbye! ”Rather than some nonsense to yell at me in the back. I am shocked by the rudeness of the Australian diesel train staff. After this situation, the daughter askedwhy did this woman talk to us like that and why did she argue with her mother? My child's dream trip for one woman has been gently said to be "unsuccessful. " PS One request only to the administration. Please explain to the controllers that they work with people. That we need to talk politely and fox. Otherwise, even fewer people will use public transport. Sincerely, your passengers.
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