Very poor service
"Fantastic" experience... Long story short - on Friday, October 2, I delivered a shipment to a iExpress courier with delivery in Spain. Over the weekend, we learned that there had been a Covid outbreak in the house where the addressee lives. The recipient moved out and isolated himself, with no intention of returning to the address. Therefore, on Monday, 5 October, I sent an e-mail to iExpress informing them of this emergency and asking them either to change the delivery address or to keep the parcel in one of their centers until the end of the 2-week quarantine. I received a response that they have requested a change of address. On the evening of Thursday, October 8, we saw on the website that the shipment was "delivered". The recipient did not receive any calls or messages. After sending several e-mails only today, on 16 October, I received the reply "The shipment has been delivered and we asked our Spanish colleagues to contact the recipient" - no explanation. When contacting someone at the old address, the recipient learned that a week ago the package was simply left at the door. Of course, I'm glad that the shipment has been located, although I will have to pick it up specifically, I have to say - this is a super negative experience (especially considering the circumstances), and I will never use iExpress again and I do not recommend it to others. If a timely request is processed in this way, what happens if there is a last-minute emergency?
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