Poor self and service
Tet service complaint. My grandmother, who will soon be 90 years old and is already moving with difficulty, was set up to have a home phone for communication. The phone stopped working two weeks ago - we can't call my grandmother. We left, looked at the modem, restarted it, checked all the wires - the modem does not work. I called the tet service, explained what is the problem that my grandmother lives in one, that communication is needed, told me that the information will be passed to the technical service and they will contact me on Monday, 11. 01. 2021. Of course, no one contacted me at 11. 01. Then my dad called this office several times to figure out when repairs would be made. When almost two weeks have passed - 19. 01. I called this tet again. To my questionwhen then finally come to see what about the problem, the operator, the word I do not remember the exact, girts time, replied that do not know, wait. I asked how long I can wait, because I can't visit my grandmother now, I'm in quarantine, I was told - I don't know. Then I asked if there was no deadline for them to respond to the call, I was told no. Then I ask when they will come or how they will react differently to the problem, whether it is a month, a half year. The operator told me - it may be two weeks, wait. Okay, then I ask, will a subscription fee be charged for this time? The answer: "you need to call the billing part. " Or really?!?! What do these operators and service masters pay for? I understand we pay them 10eur / month. , but is there therefore no need to respond to calls and give an answer as to how quickly they will solve the problem?!?!
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