Unprofessional attitude towards the client
The joy of the club's equipment is all arranged, but the attitude towards the clients is not high, bad experience with the employee already mentioned in the complaints, which really makes you feel humiliating. I forgot to put the towel on the exercise machine, which I received a reprimand for, well, that's understandable, but it looks like I don't like her face, because many visitors don't even have a towel with them and I'm the only one who reprimands me. It was very offensive that the employee reprimanded other customers and the comment was: "Three reprimands and will be expelled from the hall. " I would like its employee to apologize to me in the presence of other clients, maybe he will understand what it feels like. And when I went to the dressing room I noticedthat the same employee takes customer data from a computer monitor with a telephone, the question arises as to who needs it, because it looks like a personal data leak, which is a very serious violation. All this took place in Uptown branch on 24. 02. 2019. from 11:30 to about 13:30. I very much hope that management will take action.
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