does not change the product
Situation description: - Steam boiler purchased on 13.08.2019 - Delivered after warranty on 17.09.2019 (goods acceptance certificate RIM00005939), indicating the type of return "exchange of goods". 2 defects were reported in the goods acceptance certificate : 1. Beep all the time 2. Fish button does not work The product was returned from the repair without any explanatory documents, ie no conclusion was given as to what problem has / has not been solved. The sellers offered to simply take the product and sign the document that the product was returned. Upon request, 29.09.2019, I received an e-mail Repair Receipt T117556 without the signature of the representative, without the electronic signature, from which it is difficult to conclude what was the problem. I therefore consider that this document has no legal force. I would like to draw your attention to the fact that only one of the two defects was reported on the repair receipt. It also does not guarantee that everything has been checked. Conclusion: - Given that the method of return in the act of acceptance of goods is the exchange of goods, - after the repair no act has been issued that the damage to the goods is related to misuse 20.10.2019 Response to the claim received - refusal. Explanation that now the service center gave the conclusion that the misuse. As if there was an overflow, I know there was no overflow, the Fish button didn't work from day one, I probably pressed it wrong. As far as I understand, all the documentation is written in such a way (with a back date) that I will not be able to prove anything. Sorry, I'm a regular customer who buys a lot in this store. I immediately cancel a new order
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