More Contact Info

Toll-Free Number:

(866) 491-3125

Customer Service:

+44 203 808 3632

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 9:00 am – 5:00 pm

Additional Address:

130 Shaftesbury Avenue,

London, W1D 5EU, United Kingdom

Company Address

Hoka One One

250 Coromar Dr

Goleta,

United States

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Complaints & Reviews — Hoka One One

3 Aug, 2021

Poor product
*SOLVED

I purchased the Clifton and had wear marks in the heel padding after 2 weeks, I was told by other Hoka wearers that this is normal. After a month large chunks of foam were gone. I called customer service and was told to mail them back at my cost, even though I still had the receipt. Your... Read more ➤

Footwear and Clothing

19 Jun, 2021

Bought 2 pairs money drawn but no shoes

I will call back, you have withdrawn the money but no shoes, despite ordering with express. This is an illegal act.

Footwear and Clothing

14 Jun, 2021

Return lost

I returned shoes for credit. I do not have the order #, but the charge is on my VISA card. I used your return label to return. The shoes were picked up by USPS at my front desk, but Hoka has no record of receiving them. I am out $169.60 and do not want to buy more... Read more ➤

Footwear and Clothing

6 Jun, 2021

Poor customer support

I purchased the Clifton 7 shoe. There is no room for the orthotics to fit comfortably. I contacted the customer service and theydonot return my calls. I emailed the ceo and nothing. This company does not support or care about their customers.buyer beware. User’s recommendation: Do not buy their shoes.

Footwear and Clothing

27 Apr, 2021

Refund issued

After chatting with an agent, I had to be issued a refund for my purchase. I did receive the refund and ordered another pair in a different style. I do wonder why I had to reach out to them instead of them notifying me that they had received my return.

Footwear and Clothing