First I was charged for an order I had cancelled on the same day I placed the order. My credit card company took care of it and I was refunded. I had placed another order a day later which was May 16th. I had emailed them several times with no response. Finally on June 27th I received...
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I ordered from this company and made legitimate, professional inquiries. The customer service responses were both condescending, disrespectful, and due to this reason I chose to cancel my order and request a refund. My final response to their blatant disregard for professional customer service was "I don't appreciate your condescending response and while I love your selection...
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the online pet business is the worst experience for me online. they made it so difficult to return an item and i received emails from them calling me names and using profanities. i would not recommend this company to anyone looking to buy pet products. their customer service is rude and vulgar. i did file a complaint...
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I placed a small order on Dec 1, 2007, imagining I had plenty of time before I had to leave for the holiday. No word beyond the initial confirmation that they received my order. On the 12th, I emailed them to check on the status of the order. No response. On the 14th I emailed them again....
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