Franklin American Mortgage



Franklin American Mortgage

Average Rating:

1.66 / 131 votes / 15 reviews
Franklin American Mortgage Company Inc.
501 Corporate Centre Dr. Suite 400, Franklin, TN, 37067
Phone: (800) 295-1020
Web: https://www.franklinamerican.com/ext/

Category: Loans

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Complaints & Reviews — Franklin American Mortgage

I was called by Franklin mortgage and threatened with a social security scam I called Franklin mortgage back and they said they didn’t really care

Absolutely POOR customer service. They made a mistake on our credit report by reporting a late payment the month that they actually transferred our mortgage payments to another company. We called multiple times to have them fix the issue, or at least give us a letter stating that they made a mistake. Well, we never got that… Read more➤

This company has the worst customer service department I have ever encountered. The level of incompetence is staggering. If I could give them a 0 rating or lower I would.

I have been following up with Franklin American Mortgage company to remove my PMI. The process and customer service is pathetic. They won’t accept the PMI Removal request thru phone. No online options. Only we have to send a mail to a given email address. I sent a mail on May 2019 No response. I called on… Read more➤

Franklin American Mortgage
23 Apr, 2019

Franklin American Mortgage Escrow account

*SOLVED

Franklkn Mortgage Company has called my Insurance and requested they cancel my insurance. USAA called and told me that my Mortgage company was trying to have me pay them instead of USAA. They have recieved my Escrow refund and will not adjust my account. I spoke with a Supervisor named Chris and he told me; he wasnt… Read more➤

Last 3 or 4 months keep telling not registered or wrong password every month i call then still not resolved yet

Closed with Franklin American in Jan 2018, I was aware I could not use my Florida Homestead Exemption for 2018 on newly purchased property, so 2018 taxes were high. Franklin American has now base lined my 2019 Taxes projected on 2018, without consideration of 1)Portability 2) 50K in Homestead Exemption and an additional 3) 5k Exemption of… Read more➤

I closed on the sale of my home on November 1, 2018. This is January 12, 2019 and I still don’t have my Escrow money. I did recently receive a check for the full amount, but it bounced. I was told that they had stopped payment on the first check because it was returned by the postal… Read more➤

I tried to get info on a home on 111 N. Lemon st Bunnell Florida 32110 But they told me I had to get in touch with the foreclosure co I called them they said get ahold of Franklin America so I still haven’t found out anything about the home and I have the money to pay… Read more➤

I sent in money 2 months ago in Oct for a recast. All correspondence and subsequent paperwork assured that my payments would change as of Dec 1. Multiple phone calls have fetched no results. While they sit on my money I am still paying interest on full amount..is legal action an option in this matter. They are… Read more➤

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