For a flight from salzburg to hamburg together with my two year old son I booked easyjet. Both me an my son are german nationals. Easyjet claims they require a passport for my son to let him board the salzburg – hamburg (Eu, schengen) flight. Insurance cards and/or birth certificate were not accepted. Ultimately, they did not...
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I booked a flight with Easy jet, price was very good. Only to find that after I confirmed the ticket my last name was incorrect. It had changed my last name to the last name of a friend travelling with me. There is no way I entered it like this so I feel like this is a...
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I had flights (4 number) cancelled by EasyJet on the evening of the 12th June when we were waiting to board our flight home from Gatwick airport. After over 5 hours in the airport I finally got to talk to one of the two Easy jet people. They had no flights available to Belfast but told me...
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Easyjet is a bloody joke! I phoned on monday 22nd to change a flight, was misinformed by an advisor so the manager said she would listen to the call and phone me back in 2 hours – no phone call, I phoned on tuesday 23rd and was advised I had got through to the india call centre...
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I have been waiting for 3 years for a delayed flight compensation. After sending my attorneys to court Easyjet backed up at the last second and agreed to pay… In between their website has changed and states that these compensations are due to the customer, so it should be easy… All good except they pretend to have...
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Poor service
When ordering the product, waiting a month, it was sent the wrong one, in our case the carpet, we ordered a rectangular fluffy carpet, we received a round, call customer service, answer by sending an e-mail with pictures and shipment number, so we do, it takes several days, no reply, I send the e-mail again, we get an answer to go to the mail and send the product back, it is not possible in a daily hurry, please send the real product and send it back by the same courier of course there is no answer again, I wait for a couple of days, than, I write again about 3 times, the email comes back to send the product barcode, the manufacturer seems to be asking, well there is no problem to do it, and so far we are waiting for an answer, we received the product at the beginning of the month. Customer service is under every criticism, and correcting your mistake is not a priority.
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