attitude towards the customer
I was an AuMobile customer for 12 years, communication was satisfied, the number to the company was not a problem... but then I decided to rewrite the phone to myself, and then it started interesting things - about rewriting 4Ls with kopecks, of course, the customer service center did not warn about it, the contract only stipulates that the price list is on the website, of course I did not find the price for the rewriting there. The second position in the market was the fee for paid calls also 4Ls with kopecks, a call to AuMobile information phone, there the guy explained that I have to go to the nearest customer service center, and if I want to know the numbers to which you have to pay another 1. 57Ls, without saying the numbers. about the rewriting, I went to Spici, the girl searched for a long time and then she whispered that she needed to look for a cau searcher. Bloodshed - I went to Telstra, then called from AuMobile and started telling me how bad Telstra is, and that they don't have coverage, that they shouldn't go to them, etc... it ends with the fact that after such a call I also closed AuMobile mobile internenu. Conclusion AuMobile lost a customer with two numbers, and AuMobile has a very sofa attitude at all levels.
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