More Contact Info

Toll-Free Number:

(800) 767-1689

Customer Service:

Greensburg, PA

(724) 387-5500

GREENSBURG, PA

(724) 468-4145

International

(757) 857-2112

North Carolina/Virginia

(866) 366-4357

Ohio

(800) 362-7557

Pine Grove, WV

(304) 889-3178

Richmond, VA

(681) 842-3800

South Carolina

(888) 333-4465

Toll Free

(800) 323-5517

West Virginia

(800) 688-4673

Westfield, PA

(814) 628-6000

Emergency/ Hotline:

(877) 542-2630

Ohio

(800) 934-3187

West Virginia

General Info:

(855) 545-3792

Text

(804) 771-3623

Legal:

(804) 819-2139

(855) 211-2315

Media:

(804) 771-6115

Fax:

+1804-819-2205

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 8:00am – 5:00pm (ET)

Other Location:

P.O. Box 5759,

Cleveland, OH 44101-0759

P.O. Box 2868,

Clarksburg, WV 26302

2100 Cove Point Rd,

Lusby, MD 20657

Investor Relations

P O Box 26532

Richmond VA 23261-6532

Company Address

Dominion Energy, Inc

220 Operation Way

Cayce,

United States

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Complaints & Reviews — Dominion Energy

22 Jan, 2021

NO CUSTOMER SERVICE HELP WITH GAS BILL

The absolute worst customer service experience of my life!!!!! The mindless idiots put customers on hold and never call back. IF I CAN CHANGE MY GAS COMPANY I WILL!!!!

Utility

10 Nov, 2020

Trying to get ahold of live person, impossible paid two months in advance receive notice past due account

Trying to get hold of live person impossible, paid two months in advance received bill passed due even though they cashed my check 10 days ago User’s recommendation: Wish there was another electric company.

Utility

27 Oct, 2020

Being Charged for a conflict with Centurylink

I have been a Dominion Customer in NC for over 15 years I am moving to a new construction home I put in work order request 6 weeks ago for an Engineer to go out to the property to check transformers to know where to put my electrical box outside there is a transformer…

Utility

19 Oct, 2020

Refused to transfer my service

I have never dealt with a company so unprofessional in my life. Especially a Utility company. These people have foreign reps answering the calls. They barely speak English. Every member of their staff is trained differently. This company needs to have a mass training…

Utility

28 Sep, 2020

Damaged driveway and lawn

Pedestal installed in yard by Domioun power, sub contractor Mas-tec ran there boring machine over driveway and cracked and broke concrete! Lawn tore up by tracks on boring machine! Still waiting on a call to rectify this problem! I am not very happy!

Utility