I have been on the phone waiting to speak with an agent for over 2 hrs. I simply need to request a different dining time on our Oosterdam cruise. I am furious that they are wasting my time and have such little consideration for their clients.
Have been a customer of Cruises Only for years and this latest experience has me annoyed and disappointed. When booking our cruise there was a glitch in system and it took two days to resolve and billed twice and took 5 days to receive refund. Because of the amount of time it took us Cruises only promised...
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Just cancelled my cruise that’s 6 months away. Didn’t expect to get charged $100 more for cancellation fee. I understand the booking fee is nonrefundable but there was no indication of the $100 fee. When booking online, the $24.99 is clear as a fee but there is only a…
I initially book with cruise-only under the agreement that they will pay the first 500 deposit I paid the deposit back by September 16th however when I went to transfer my reservation to Royal Caribbean they tell me I still owe them 250 because of an agent error who sent the last 250 I paid to Royal...
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Anita Green was my booking agent . She sold us a beverage liquor package for $262.00 pp when it was all inclusive. She said our water bottles were free..not true we were taxed on them . She said that our final payment included everything…tips, insurance etc. however, at the end of the we were charged an $82.50...
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