Customer Service Culture and Deception
I would like to warn you about the extremely unacceptable attitude of this company's employee! If you want you to go to the EU Consulting Language Center to study English in the evening. You will be issued a prepaid invoice for several classes at once. If you are unable to attend one of the paid classes, you will lose your deposit. It will also not save you if you warn you the previous day (due to your own or your child's health) that you cannot come. PAYMENT (15 CAD) FOR THE LESSON LOST! It is impossible to agree, because the worker will humiliate you by claiming that this is the agreement. The employee will answer the question where there is such an agreement or agreement with LLC "ES Consulting" - "We also provide legal services, and that is why we do not enter into agreements in writing!" The communication was blatantly unworthy and offensive, as there was no mention, even verbatim, of such possible sanctions against the client from the beginning.
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