King size Simmons Beauty Rest sagging after 2 1/2 years. Called and played phone tag for 2 weeks, finally they send a guy out who stated if it is not 1 1/2 inches too bad! Very scripted response that sounds like they have done this to many customers. Stating Body imprints are normal. My previous mattress never...
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I complained about my mattress sagging after two weeks and was told that if the sag was not more than 1.5 inches the warranty would not cover it. Really, so it is okay to sag up to 1.5 inches in the middle? I bought this mattress instead of getting something cheaper online because it was supposed to...
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The mattress is great and I sleep on it with no problem I would recommend City Mattress and the Salesman Steven C is very good Spoke in the phone and when I got to the store sold me exactly the mattress we. Had talked about
I wanted to let you know that my wife and I had the best experience and was extremely happy with service from the City Mattress Boca Raton, Florida location and especially from Pedro who manages this store. He took the time to get acclimated with our needs and he spent the time showing us the various mattresses...
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Dishonest and Deceitful Purchased a $6k mattress that was represented to have a full replacement warranty, which was a key factor in our decision to purchase a Prana mattress. After just a few years of use the mattress became deeply compressed in sleeping areas and has lost all the “sleep benefits” that the company claims. All warranty...
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