Poor service
This complaint will focus more on the technical part of iExpress and those responsible for ensuring that all sms, e mails, etc. on receipt of the consignment. I get a call from the courier with the text that I have to arrive in the shipment. Cool! But I'm not home and I say I haven't received any sms to schedule my time, or forward a message to which the courier says that it appears to him that the sms has been sent. Okay I understand that he is just a person who delivers items I say I will write to the office to solve the problem. Needless to say, this is the SECOND time with this problem, only the first time a customer service specialist was more curious than this time. I wrote an info e-mail explaining the situation, that I had a courier call, that I was not at home and that I wanted to forward my shipment. I received an invitation to this e-mail to clarify my 14-digit parcel delivery note number drawn up by iExpress for my shipment... HOW CAN I SPECIFY SOMETHING IF I HAVE NOT RECEIVED ANYTHING I wrote back where I can see this no. if I have not received any sms. The next email was with the question - Did I plan to receive the shipment today? SERIOUSLY DPD? No, that courier was just standing at my house calling to talk about the weather! All this just because I haven't received sms... I understand that customer service people have a lot of work and they also don't want to move their brains unnecessarily and respond with the usual phrases, BUT before iExpress you provide services ENSURE PEOPLE THAT THEY HAVE NO YOU MUST HAVE 2 DAYS TO FORWARD YOUR SHIPMENT ONLY. Missing an SMS is NOT my problem. This is your technical problem!
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