Delay in delivery of goods, non-refundable money
I ordered the goods on 20.05. Dates were moved three times, the last to 30.06. Courtesy so I can count on the goods, 20.06. I called 110.shop, or really tomorrow will be because I always moved before. The employee went to ask the warehouse, I replied, yes, being on the spot, tomorrow will be. 30.06. I didn't call any news from 110.shop 01.07., - the employee began to say - yes it may be that one product is not in place (it was yesterday, not today?). Please call back when there is - no one gave a message. I called 02.07. - I told you about the previous negotiations, I asked you to cancel the order, because it is not clear to me why this situation is happening and it is no longer possible to wait. All these conversations have been recorded. Said it will be done, of course, and within 5 working days the money will be credited. 9.07. The call - story system still shows that the order has not been canceled, there are no emails, no messages, and the money has not been credited. The employee is the same one I talked to before 02.07. - understanding, very sorry, may feel uncomfortable already, but nothing can be done. Everything was recorded in the system and 3x had already handed over the message to the management to speed up the process. 10.07. The call - another employee - tells, yes, everything is recorded in the system. The return of the money now requires the approval of the Mexicon leadership, I do not remember any further, a very long explanation began. I ask when I know if the case is being resolved at all - as if sending an email. But in principle, if not asked, then simply, would have to wait and someday resolve. For the first time, such a case with 110.shop, researching the previous news, I understand that this year many have found themselves in a very sad situation. The question is whether the money will be returned and how to deal with such a situation? How many days is it mandatory to return the money? Needless to say, emails are not answered.
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