Complaints & Reviews — Chateau World of Resort Banff Gate Mountain Lodge and Spa

Damaged phone

Damaged the phone and doesn't want to fix the problem. On October 10, 2019, we purchased a corporate mobile phone (Sony C6603 Xperia Z Black) in the online store 1a.info, and already at the end of January 2019, the phone had problems with the speakerphone. On February 3, 2019, we returned the phone for warranty repair and a month later, on March 4, 2019, we were informed that we could pick up the phone. On the spot, we found that the back cover of the phone was not fully fastened and the edges of the phone were scratched (either he had fallen off one of his hands or he tried to open it with an ax at the service). The acceptance certificate shall state clearly and unambiguously "Condition of the goods: used, films affixed on both sides (scratched)". The store employee took the phone back and said he would send it back to the service.Next, there were many calls to the store to find out how the store would solve the problem. Shop employee Liana Stepena said that she doesn't see the problem with the phone, with the back cover, she doesn't see a problem and let us come to the store to show what's with that cover, besides, 1a.info employee Liana is very rude and in rough contact. On the scratched edges, it was said that the service "Mobilukss", which repaired the phone, asked to send pictures where you can see the status of the phone + IMEI number... Stupid nothing, I had never heard... it would have been better to have the phone repaired by another service. come to us so that we show her all the defects, because the service does not see any problems. When we went to the store ourselves, we showed Liana all the defects. Knowing their attitude, we had already recorded the conversation in the dictaphone, the conversation was not very pleasant...that they will have to go to court if the problem is not resolved, the store employees said that "probably not the first and not the last time.. now someone has already sued them..".. It turns out that they are proud of it... Then Liana promised call back due to the change of the building... But no one calls back anymore, calling 1a no longer connects with Liana, the attitude towards the client is completely nonexistent. Once we managed to call the boss Marek Zuika, who also promised to help... But in the end he disappeared and no longer answers. This is probably the policy of his company... Jorpoja's phone is in the store, they do not want to solve the problem with scratched edges, pretend not to hear about it, do not even write in official letters. It says the cover is glued, you can pick up the phone... I never recommend buying anything in this store...