Water heater wasn’t hooked up so area flooded when water was turned on…had to buy hoses. Dishwasher leaked and tech repaired. Cabinets are coming apart. Door trim coming off because of shoddy work. Water heater runs out of hot water too quickly. Water heater had bad upper thermostat. Wall outlets and light switches installed crooked screws missing...
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Low quality product and quality of customer service
I will definitely never buy anything in this store again! My problem is still unresolved. I ordered a 110.shop sequence, which was delivered on November 14, 2019. When we want to assemble it, it turns out that one of the packages has damaged parts - broken glass of one showcase and damage of one of the walls of the showcase. I immediately called, informed about the fact, at the request of the operator, I also sent pictures to the e-mail. When the call was repeated, I was told that the manager would contact me. You will be asked what to do with the package whose broken glass says it should be kept. For understanding, the package is some 60 * 200 cm, and I will repeat it again, it has broken glass! Of course, no one contacted me yesterday, the evening call itself, answered that it is necessary to specify the numbers of damaged parts, ok, name it. Again, the answer is that the manager will contact you after the holiday. I can also not write, but no one called me after the US independence holidays. 19.11.2019 article, ask for an answer, reply to e-mail after 3 days and ask for clarification of the information they received from the operator about the numbers of defective parts, the written numbers do not correspond to what I call, the terms, the question asked about the terms does not write. I write the numbers of the damaged parts. Of course, there is no feedback... After another 3 days, the e-mail again, again asking for the numbers of the damaged parts, the article again. I am still unaware of the terms. 4.12.2019 I write myself and again please answer that and when my problem will be solved. Silence. Glad to answer customers' emails? I'm calling today, I ask when will it be? The operator is responsiblethat will contact the manager, find out and call back. Prooooams nobody called me back again. I do not understand whether this is normal for the company and whether the court has a claim to the CRPC to finally bring me a normal product, collect the package with broken glass, which according to the operator's names did not have to be returned. What is the quality of customer service?
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