Very poor service
1. For absolutely no reason (the previous decoder worked) and no justification (without explaining why) the courier delivered and dropped a new decoder on the table. 2. Although a sweet flattering letter had just been received in connection with the Directive, which shows that customer data (omitei ur 77 years old) are known to Viasat, even the most basic assistance in connecting a new decoder did not follow. Although a trivial phone call to inquire or managed to connect and help remotely. Of course, the omite does not deal with the decoder. 3. Well, we are not proud anymore - yesterday at 14. 00 and this morning from 9. 00 with ten minutes interval calls to Viasat contact phone. Than, just an automatic voice confirmation call back. I know for sure that we will use the opportunity provided by the Directive to terminate the contract, and that this is an example of how the Directive has proved useful!
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