Since the onset of the pandemic, most branches are closed and staff was radically cut. It is the reality, and we as clients should just pray one day it will be finished. But sometimes it is such a huge burden to wait for hours in a lobby to address our inquiries. I know most of you would...
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The staff members are ready to answer any questions regardless of the time of the day or my mood. They know how to explain the most complex things concerning the loans, credit card services, specific circumstances I have to consider before taking a loan, and more. My elderly parents are glad to be provided with support like...
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Poor service, fraud, deception
I was looking for a new phone, I found that the bee had the best offer, because it came with headphones for 1 euro. I went to the nearest bee center to buy this offer, but everything was almost settled, until the seller remembered that it was an emergency and he was not allowed to sell me headphones, only offered the phone, which I refused. I asked if I would order through the internet I would be able to get a phone with a headset, to which I received an answer yes. Then I even made an order there, it was Saturday, January 2. I received a confirmation e-mail that my order is being processed and will contact me as soon as possible, now I assume that there will be a working day, so I am waiting for the new week. Waited, waited two days no call,well I thought maybe after the holidays there are a lot of orders, need to arrange New Year's things and so on. I kept waiting until I finally bought the phone from the competitors and today it is already January 16 and I am still waiting for the call so that I can say that the service is bad and I bought the phone from the competitor. It's good that I'm not a bee customer and because of such an attitude I will never be : ) would have given a message that if not available or something, but absolutely nothing.
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