Poor customer service / no refund
Prior to the scheduled procedure, I contacted ERGO using my ERGO to find out whether my insurance policy covers this procedure and, if so, what documents are required when submitting a claim. To which a reply was received (ERGO employee Laura Adamovicha) that it is necessary to submit a document confirming payment and an extract from the clinic. On the basis of this information, the following documents were submitted in support of the claim. Surprisingly, there was a refusal, as a copy of the medical card was also required. Are ERGO employees, who provide answers and information to their customers, so incompetent that they are not able to list everything they need at the outset? Isn't it really worthwhile for the customer to spend their time finding out what they are interested in, because misleading and false information will also be given at the answer point? Is it the company's policy, however, to ask for new documents every time, and thus to take the time so that you do not have to pay compensation? Needless to say, I would not agree with this refusal, as the documents were submitted for consideration according to the information provided by Laura Adamovica. And the situation will be resolved without trying to get explanations from the insurance company itself. Because ERGO serves its customers, it is not worth the time. The conclusion is one, ERGO is the worst insurance company you have had to deal with, and I recommend that everyone think carefully before choosing this company.
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