Poor service
Ten of the company's attitudes would end up in an awkward situation. So far, I have insured the octa car for companies that consider it the norm to inform the customer about the expiration date of the octa policy, both in the form of e-mail and sms. Ergo has a separate policy and approach to customers, that's what I made sure of. Given my previous experience with insurers' approach to informing customers about the octa deadline, I don't worry about that until I was stopped by the traffic police and informed when I was driving without a ticket. octa. Super. Correspondence with ergo, and countless calls, ended with the following response from ergo, copied the text answered by: hello! Clarifying the information in our database we see that the e-mail address was specified but the phone was not specified. Reminders about the expiration date of the policy are erected in the form of sent sms and not by e-mail. Our people, take this into account and think before you work with this company, because this answer is already in the best position of the client who is already in a bad situation. Ergo if you read this advice on how you can improve your reputation in the future. Sometimes an apology would be enough, and even a small start, such as a% discount for the next policy. Then so is the recommendation for success in attracting future customers.
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