Will the thematic packages connect themselves?!
2010. In January, a nice lady from Optus came to my family 's apartment. At that time, decoders had just started to be introduced. Before that we were Oceancom customers. The Optus lady offered to connect terrestrial TV and the Internet, with the text that a single decoder will give us for free and installation will also be free. We wondered what such a decoder is for and whether it is mandatory, because at that time we did not know what a beast was. It was very kindly and wisely explained to us that in the future decoders will be in every home and without it you will not be able to see the TV. We grabbed a promotion that decoders give for free and plus each other, because at home two TVs, for half price. We signed the contract in the name of the father, as the head of the family, on January 21, 2010. For almost 2 years, there was no problem, except that the monthly fee increased by a few santims in the meantime, but that didn't bother us. Then came a moment of sadness and his father died. For the father, the 2-year connection period would have expired after 2 weeks. After a while, my mother and I went to Optus, showing her father's death certificate as proof that they would change the contract to the mother's name. A nice guy said that he would do everything, we had to sign the contract, of course we were mourned, we didn't read the contract, at that moment other things were going on in my head, we trusted a Optus employee. Well, it already seemed that we had done everything and we could watch TV calmly and not worry about anything. After a few months, we receive a letter from the company that the monthly fee is increasing, we could afford it at the moment, so we put the letter along our ears. And after a few months we had a financial crisis, then we decided to give up Optus's services. We went to the customer service office, said that we could no longer afford the money anyway, we wanted to terminate the contract. The same guy who was last time explained to us that it is not profitable to terminate the contract now, because then you will have to pay a penalty for terminating the contract. We said that we had this 2-year term long ago. Word by word, it turns out that after the death of his father, Optus did not change the contract to his mother's name, but concluded a new one without even verbally warning about it, so he used the situation. Well nothing, we grabbed kopecks and paid Optus for the bitten teeth. On May 27 of this year, a letter arrived from this company dated May 21 (ie with a week's delay) that the fee for Optus's services is being increased again; My mother and I were thinking about what to do - to give up or not, because we turned our finances so that we could pay the bill. At the beginning of June, another miracle began. On June 3, an SMS arrives that we have not paid the bill (it was because we pay the bill on the 4th or 5th date), in the amount of 24. 99 AU$! although we have to pay 15. 85 Ls. I looked at the website of my Optus, my bills, it turns out that we have supposedly connected two paid packages - all thematic packages and VIASAT sports package. We went to our already well-known customer service center. We explained to the employee what the problem ishe called the central office of Melbourne, where he was told that we had connected these charge packages with the remote control at home. We haven't done that, because we are already grabbing money to pay our monthly bills and we don't need to connect any other paid packages. However, the man stuck to his own, that we have done it ourselves and we cannot prove the opposite in the same way. Like it or not, I had to pay these bills. Now I know for sure that I will use the opportunity to opt out of Optus's services until it can be done without a penalty. Hopefully there will be no problem opting out : )
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