Poor service
Due to a change of last name, I tried to sort my data in different institutions. This was possible everywhere because the data exchange with Pmlp had taken place automatically, except for the bank. In order to change your last name, ScandinavianBank has to come to you with a prior appointment, which is several weeks long. The closest branch to me is 100+ km away. Previously there was a branch in Madonna, still i-neta has info that the branch is still there. Upon arrival at the branch, it turns out, it was liquidated. Changing people When contacting the bank, the employee referred to the Banking Law, which stipulated that a copy of the passport must be submitted, the question of where Gdpr is created and where the copy will be used and what is the article and paragraph of this law. To the question, why can't I change my surname electronically in the bank or by writing the application to sign with a secure electronic signature, I will receive an answer as soon as necessary in person. Zel that such a big corporate swedank made itself a position that a digital company cannot provide such a simple service that surname changes. The personal code does not change, I am identifiable. Zel that the staff is not competent to give an explanation and answer questions because I still do not understand why I have to come. I will not drive 100km and become a customer of a more affordable and friendly bank.
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