Non-professional staff, very poor service
Very poor service - if you can call it that - customer service by phone. The aunt does not listen to what she says to her, does something from the notes, or what she has learned to answer by heart, but has nothing to do with the question asked. Does not try to solve technical difficulties, does not try to reassure and help the customer, does not apologize for the inconvenience, inappropriate, does not have the ability to talk to customers. He stated that he knew nothing, could not help anything and dropped the handset - and he was paid a salary by the apartment every month for this "job".
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