Doesn't respect consumer rights
Although one of the largest online stores in the country, every time I legally exercise my consumer rights (right of withdrawal, claims, etc.), it starts almost endlessly. a long struggle with the store staff, who at all costs will try to circumvent my rights and disregard them. So that this complaint does not look like piles of others, I will give a real example (just one of the many cases): I order, I buy a video card at 1a, I get it. One week after receiving it, I decide that the product does not satisfy me, I immediately inform the store management in writing about the return of the product. A few days later I return the product, followed by a call from the store employees, who start telling me that the computer components belong to the list of sensitive goods set by the Cabinet of Ministers, and are therefore not readmitted. Of course, as a law-abiding citizen, I send them to Article 12 of the relevant Consumer Protection Act, after which they immediately try to tell me that I still cannot exercise the right of withdrawal, because there is some illegally self-constructed disclaimer on their website. return of computer components. Of course, I once again ordered them to read my rights, until in the end the store employee decided to 'make an exception, because the law does not provide for the return of computer components at all'. This only suggests that either the store does not fully respect consumer rights or that someone there has a very distorted interpretation of the law.
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