I’ve been a loyal customer for over 5 years. Yesterday morning I ran out of propane which fuels my tankless water heater and gas heater. Usually I just had to call the local office and they’d come right out. Nope! They’ve routed ALL locations through call centers now. It took forever to get through. Told me there’s...
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Hi there, Ive been trying to reach customer service all morning and it keeps saying that there is a technical difficulty and to try again later. Basically my husband placed an order to have our tank refilled and it was filled on jan 26th 2021, we payed around $680. Our…
I ran out of propane On 2-12-21. I called and told them I needed some butane. I had a yellow tag on my tank. No one told me there was a yellow tag until I checked the butane. I have called four times in the past 12 days to try to get some butane. I still have...
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They promise delivery within a 14 day window. This winter they have finally delivered, after increasingly desperate phone calls from us, between 18-20 days after we placed our order. We’ve spent hours on hold and speaking with customer service who keep telling us it will “arrive today.” They also increased their price per gallon 25% over night....
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Many calls were made concerning a 95 year old man with no power for his generator because we,his family,were lied to for days.We were promised someone was coming since the 13th.Stayed by our phones and didn’t leave the house thinking that someone was on the way.This request for propane actually started last month.He is on auto-refill.No one...
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