Service Fee
Hello, This is more of a customer complaint than a service quality - it's a different topic for another complaint. So, I use the service "Internet for Home". The fee is 26 € per month. Initially, the "Internet for Home" service was divided into three price categories (FIX, FIX2 and FIX3), which differed in speed limit. Then, the cheapest category was no longer offered (I assume that there were not many interested). There were only two left. Today I found out that there is only one left - Internet House FIX for 21 € per month. I still want the old tariff of 26 € connected. I check the difference between the service connected to me for 26 € and the new service for 21 €. The "Read more" section of both services is the same. Respectively, AuMobile removed all the old tariffs and replaced them with one that pays cheaper but offers all the same. it turns out that I overpay 5 € for nothing or for my own fault. At the same time, AuMobile calls me and offers home TV and some other services as long as there is no chic or rattle about the fact that I have a more suitable service available because the payment is lower. I understand that the customer is guilty (so I do not complain about the service as such, but about the fee and AuMobile's attitude towards customers). It is the customer's duty to be informed about everything... But - why are prices raised unilaterally and customers informed about it, but the customer cannot be informed when prices fall In foreign language - to inform the "bad" customer about the change in the price of the service, if the price is reduced for the same service? This complaint is addressed to all those who are still connected to the "Internet for Home FIX3" service. The same service is available only at a cheaper price. Switching is easy if you use the "my AuMobile" homepage.
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