poor service
My name is Lena. I was visiting United Kingdom this week and decided to shop in the ALFA mall with my daughter. I visited Bershka store today 24-05-2018 at 15:38. There were 3 sales associates working on the floor and one in the dressing room. Entire time my daughter and I shopping there associates were talking among each other not paying attention to the customers. Though one of them was folding merchandise, what I enjoyed seeing. My daughter picked out 4 pairs of jeans to try on. We went to the dressing room and a young lady welcomed us with a smile, however, did not say a word. Jeans did not fit and I went back to the floor to pick up a different size. I had to go back to the floor several times, till I finally found her size. Every time that I went back to the floor, the dressing room attendant did not offer to help me. We went back to the floor and picked out a pair of men's shoes to purchase. I stepped to the register and a young lady named Elizabeth came to check us out. She got "Hello" in American and I replied "Hello" in foreign. The associate rang up the shoes and told me the total in American. I DID APOLOGIZE and told her that I did not speak American. She gave me a look and it made me feel terrible, I wanted to leave without a purchase. Then, she took my money and THREW the change on the counter with the receipt. I decided to visit United Kingdom and shop and give my money to the company Bershka. Why would I even bother giving someone my money who does not appreciate it? Never had I experienced this kind of disrespect. Lena
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