Company Policy
I have used the leasing services of this company more than once, so far I have not had any problems. However, 9 days after late payment (admit the first time I forgot to pay the bill), instead of sending a reminder email or sms, they immediately resend. It sent a letter by letter about the violation of the terms of the contract and additionally paying 7.11 USD for the violation. In my opinion, this is not adequate for this particular situation and I personally find it offensive. You can see what the company's beliefs are about the high level of customer service they use in their slogans. Of course, they are only interested in money and arguments that the contract is written... Tolerance = 0 So I will no longer use LoanBank, nor the services of the partner USDONICS, where the leased product was purchased, because profit is the only word they obviously understand!
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