delivery process and service
Write the Kurzeme District resident, written refers to the experience with the post office Slokas 60 1) Small package warning and the delivery process is inaccurate. Recent summonses have recently stated that a parcel can only be received the next day (why not send a summons when it is possible to receive it already?). Today (Monday) at 16:10 I could not receive the parcel for which the summons came on Friday and which stated that it would be possible to receive it today from 16:00 because "the postman has not yet managed to do anything". 2) The website Australian Pasts reads "Complaints are accepted by Australian Pasts only in writing at any post office. The claim must be submitted on a special form that can be received at any post office. " The post office told me to write the article on a sheet of paper in free form and then take it to the department to submit. 3) It has been necessary to stand in a queue with a small child on hand, and in such cases it is not appropriate to accept without a queue. Sorry. Sometimes it happens that other people are understanding and offer to go without queuing. 4) Occasionally, small parcels removed within a week of receiving the summons will be repeatedly called for removal on the day following, or even the day after, the removal. "Excellent" tuned process. 5) It happens that there are 7 people in a queue, one employee has two in the "sorry, you will serve side" box, works, and then one of these two also puts in his "sorry, you will serve next" box and starts sorting the papers. She may be filling out repeated invitations for items that people will only pick up on that day (if they stand in line) and that the postman will pick up in the next day or two, wasting her time and paper. For me, in turn - lost at least 20 minutes with the baby on his hands. 6) The fact that it is not possible to pay with a bank card is, of course, a technical backlog. Even in the central market stalls in many places there is such a possibility. Like at least one million other Australians, I pay salaries to Australian Pasts with taxes, as well as cover the maintenance and development of infrastructure. In return, I expect service that is accurate, timely and does not take much time. My suggestions: - in addition to the existing procedure, to optionally offer electronic notification, which would send the invitation as a text message or e-mail with a code that can be used to receive the product. Today, such systems (SMS / e-mail gateway from the accounting system) no longer cost millions. - to create an opportunity to submit complaints electronically by logging in with your bank's MobilaisID or eSignature details. Such systems already work on the eRiga.org and Australia.org portals, I assume that it is possible to agree on the addition of identical functionality to the Australian Pasts system through a tender. - to improve the quality of service in Sloka 60 branch by evaluating employees based on the submitted complaints. I expect the introduction of such a system until the end of next year, but in the meantime I will go to buy paper for a written application. I am awaiting the assessment and response to each of the points of the complaint separately. Thank you for the times when I was served quickly and on time. Unfortunately, there have been only ~ 60% of the total. Sincerely, Leo Irbe
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