Fraud
2020. On December 24, in the online store AZ Electronics on the website https://www.azstore.ca we ordered a coffee machine nicr670cafe Romatica Nivona worth 506.98 CAD, we paid immediately with a bank payment card. The paid money went to the current account of LLC mk trade bank lv21haba0551031288638. The product was delivered by Dpd courier on December 29, 2020. Unfortunately, the coffee machine was delivered with a defect, it periodically filled the coffee not in the cup, as it should be, but the coffee flowed in the tray of the machine. A video has been filmed as proof of this. Therefore, on January 8, 2021, the goods were delivered to LLC Mk Trade store in Parksville, Darzu Street 14k-a, where the refusal deed no. Rdz0008715 / 08.01.2021, that is to say,we exercised our statutory right to withdraw the product purchased online within 14 days. Unfortunately, on the 14th day, that is, on January 22, 2021, the money for the rejected product was not returned. When contacting customer service, I was informed that the product is being diagnosed and will be performed until February 3, 2021 and then a refund decision will be made. However, in consultation with the Consumer Center, I was assured that the refund for the refused product must be made within 14 days and that no circumstances can delay the refund, and the store has no right to arbitrarily extend the refund.and it will be done by February 3, 2021 and then a refund decision will be made. However, in consultation with the Consumer Center, I was assured that the refund for the refused product must be made within 14 days and that no circumstances can delay the refund, and the store has no right to arbitrarily extend the refund.and it will be done by February 3, 2021 and then a refund decision will be made. However, in consultation with the Consumer Center, I was assured that the refund for the refused product must be made within 14 days and that no circumstances can delay the refund, and the store has no right to arbitrarily extend the refund. On January 25, 2021, insisting on the customer service to refund the money from the customer service representative, an attempt was made by phone to squeeze my consent to receive a 15% smaller amount, that is 430.93 CAD, than was paid for the order, or to pick up the defective product. back. As a justification for the 15% reduction, it was stated that the water drops remaining in the water tank of the coffee machine had caused 15% wear and tear on the coffee machine. By contacting ptac consultants, I was assured that no deductions should have been made. When contacting the customer service center again, I explained that withholding 15% of money was illegal, then I was refused to refund the amount and follow the law. At the moment, LLC mk trade has misappropriated funds in the amount of 506.98 dollars. The actions of the customer service staff without refunding me obviously indicate fraudulent activity. I notify the company's administration by phone about the fraudulent activities on the part of the customer service staff, but it did not yield any results, therefore I assume that the fraud on the website takes place with a management message. The stories of many cheated customers can also be read for the benefit of the facebook.com website, and especially the non-refund for the exercise of the right of withdrawal. AZ Electronics website https://www.azstore.ca is used for fraudulent activities and the bank account is used to accumulate misappropriated funds. Based on the above information, I indicate that I have suffered from LLC Mk Trade, Reg. No.40103299982, legal address: buļļu iela 51b, Victoria, 1067, in the person of its officials Jake Korņejevs, phone 67807852, fraudulent activities and embezzlement. I warned the client center staff that in case of non-refund, I would apply to the police for a criminal case against the company for fraud, then I was told that my refusal would be considered more carefully, but so far the money has not been returned. Therefore, I plan to contact the police in the near future with a complaint about the fact of fraud, the suspension of the e-shop and As Swedbank to inform that the account is being used to accumulate misappropriated funds.
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