Internet Store Nightmares
I made an order at www.ksenukai.com, which consisted of several items: cat toilet ferplast prima convertible (pictured light with brown, without the ability to specify the required color) tray with code for feeding pets ferplast, black, gray and gray plastic 3 l feed babycat 34, 400g pet transfer box bezoes pratiko 48x31x33cm bulb led 6w g9 3000k (promus) It was not possible to remove the store, because it was offered only to drive linden. After delivery of the goods, it turned out that the first two of them did not correspond to the description (color scheme), including one of the same description ("pallet with food for pets 2x, plastic and ferplast, l "came white, with a red and blue bar). The transfer box lacked an essential fixing part. The store was informed immediately. The answer did not follow at all, so after 3 days the customer service was called, who promised to inform the relevant persons (not to solve the problem). They called and promised to return the courier and exchange the goods on the next working day. I wait 3 days to call - again promised to inform... I send again a complaint e-mail, to which I received a reply that, you see, the colors can be different To try and it is nothing, but the product with the missing details has been ordered and waiting for delivery from the "American store". As a result, I came across cat food and light bulbs, which I really don't need, but was bought so that I don't have to pay for the courier - the other goods have just been returned! Hold on to a piece of office!
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