Terrible attitude towards long-term customers + Misleading
It seems that I had only used Telstra for 8 years. I believe that I was a reliable, good and loyal customer. Last year I picked up the phone for installments, everything was ok, I paid. Around the autumn, minor problems with work began; I lost my independent job, stayed with a relatively minimal income for a while, everything got a little messy, and thus I had to delay paying the bill, which resulted in 2 overdue months. I called these, told and explained the situation, it was very understandable - told me to pay for it for 1 month, and 2. Extending, which, of course, seemed so welcoming, nice and humane, that I immediately transferred the amount, and called again to approved payment. Best of all, the woman I spoke to for the second time has already said that I can't extend anything, and if I don't pay for the rest, they won't just make some outgoing calls, for example, which is logical, in my opinion) but will send to creditreform. For 1 month, really? I tried to explain to the woman that as soon as your employee told me completely different information, it turns out that he deliberately misled me? Of course, no result. I was really shocked about that; it is customary to read such complaints about various corner offices, but unfortunately I did not expect it from a company like Telstra. Of course, service providers are not already obliged to provide services free of charge or to wait for something, but probably the fact that they were so important for 50 AU$ at that time Telstra to provide demand for creditreform and lose customers, ok. Surprisingly. Immediately even in January I switched to AuMobile and I am happier than ever! Attitudes cannot be compared - not only in online communication, but also in branches; there has been only a negative experience with Telstra service. The area is also much better. : )
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