Incompetent and unprofessionally trained telephone operators
I was involved as a victim in a road accident. The company "Gjensidige" will be contacted by telephone with the insurer of the guilty person. The operator tried to impress me that when I take my car to any official car repair shop, compile it, make repairs as usual, I will only be refunded the principal amount, but 21% of the amount will have to be paid by myself. Asked several times if this could be the case, the operator confirmed that this was the law of the octa (and it was not a question of wanting to claim compensation in the form of a payout). The next day, gjensidige called my husband, to whom the operator provided other information that all repair costs, including VAT, are reimbursed in full. I call myself again to gensensige, telling the story of a previous conversation with an operator who gave me completely opposite information, asking this operator to find clarity as it really is, please listen to the previous one. record of the conversation, but this operator did not apologize, did not promise to find out the situation, then there is the employee who provides false information, only said that he does not have such an opportunity, also the opportunity to report to the management am not and comment on the situation also failing. Such a professional attitude is to be expected from a host gjensidige!
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