Item [protected] was due to be delivered by PAACK. The delivery was scheduled for today. I tracked the courier. No attempt was made to deliver. I was sent an email and text stating failed delivery! I contacted zara who told me they couldn't contact the courier. I have been sent an email to say I can request a timed slot but no way of doing it. I contacted the virtual assistant. That person has no ability to contact the courier or get a manager. They say they can't send me the complaints procedure or their name. I have been explaining to 'Kalvinder' for over an hour that I can't take a delivery tomorrow (which is when they have rescheduled it) because I'm running a course tomorrow. I need a timed delivery slot which is what I have been offered in the email - but there is no way or organising that! Kalvinder has not been able to provide her full name.