Good evening I would like to draw your attention for the worthiest online shopping experience i gained from zara UAE as i placed order on 20 -jun with estimate date for delivery 24-jun till 01- jul and i was tracing my order through application and when i found that its only remaining 1 day to receive my order and it was still on stage of ready to sent i try to contact customer care through chat and what i was asking for is to send email to store to be sure that order will be on time !!! But they replied with i have to wait till end of day of estimate date to send email for complain and they cannot send any tracer or reminder for my order and this is store policy!!! Then i sent an email complained from delay in my order, then they return back to me that order delivery date updated with new estimate date which is 6-jul and they are sorry and I will receive my order on time but i its seem that they don't respect customer as my order is late agin for the second time without sending any emails to apologies for being late for the second time now my cousin travelled from UAE to egypt and she was the one who will collect my order and bring it with her to egypt 😔😔😔 and we will have to ask her ferind to receive it and find any way to deliver it to cairo before Muslim feast as the order is containing new clothes for my daughter's to wear it in our feast, but due to customer care carless i have to buy new items for my daughter's from egypt for our feast as i cannot trust them again in delivery date, Your cooperation will be highly appreciated to provide me with specific date to receive my order without any more delay . Order details Order no# [protected] Name : Esraa alaa el din soliman Mobile no in egypt +[protected] Total order amount is 1244 AED Finally i would like to high light that this will be the first and last time for shopping at zara Thanks for caring for your customer