Our family has been sending money each week to six Nepalese guides that we trekked with in Nepal in 2017. Our family decided to send them RM 200.00 each every month to help them through the hardship of losing their source of income during the Covid outbreak. They cannot work because tourism and trekking has completely stopped. The account is under my husband's name. In April I was informed that I could not transfer money and that I should speak to a representative. I called the local Western Union office and was given an e-mail ([protected]@westernunion.com) to find out why. I e-mailed them. And then about a month later received a reply asking for personal details, which I provided. They were my own personal details. Should I have provided my husband's details? A month later I was given a reply that they had determined that I would be permanently banned from using Western Union. I was given no reason or proof and I was given no recourse to discuss or clarify or even make things right. Just arbitrarily banned. This has badly affected these Nepalese families. One of them was using the money to afford milk for his newborn son. And now we are being prevented from giving financial relief to these families so badly affected by Covid with no recourse! This is ethically wrong and irresponsible and I cannot imagine this is a legal business practice in the banking industry. Please respond to this email: [protected]@gmail.com