The following information represents my opinion of TiVo and its Sales Support personnel based on a situation in which TiVo, in my opinion, wronged me. This posting not intended to be malicious, demeaning, slanderous, or misrepresenting in any way. It is intended to communicate what I believe is a breakdown in integrity and to stress that it is important for any customer to record calls that are made to TiVo customer support so that you have a formal record of conversations. The following is accurate to the best of my memory, with the final call from TiVo having occurred less than 1 hour ago (09-Oct-2014: 8:22pm CDT). I am very disappointed in TiVo. Last week, I chatted with a TiVo rep. Rep recommended that I call the Sales Support line to investigate a $150 discount for which I might qualify. Called the Sales Support number and the rep confirmed that I was eligible for a $150 promotion, and that the price of the Roamio Plus was also discounted by $50 and a $100 discount on Lifetime. I told the rep that I would consider it. Next day, I called Sales Support to order the Roamio Plus with Lifetime, but was told that no such promotions were available. I escalated to his supervisor and talked with ***** (withholding name, as my intent is not to get a specific Supervisor in trouble or cause her any problems, but I hope she reads this and learns...). She backed up her support rep and told me that these promotions were not correct. However, she agreed to research the previous call (kudos for that). Upon review, she called me back (she had to try a few times, so kudos to her for her persistence) and told me that 1) she understood how I "might" have understood that there were promos (sounds like perhaps a voice of reason), and 2) the original rep had been "counseled" (sounds like perhaps an honest mistake on his part), that there was no way the transaction would have gone through with the original rep (has no bearing on the current situation), and that only the "current" promos would be honored (that is where you crossed the line from explaining the situation to making excuses and refusing to do the right thing). Given this history, here is my situation. I was quoted prices that TiVo WILL NOT HONOR. Perhaps these prices were offered in error, but the fact is that I was quoted very specific promo prices. TiVo refuses to honor prices quoted to me by one of their Sales Support reps. TIVO REFUSES TO DO THE RIGHT THING BY NOT HONORING THEIR PRICING TO ME. Are TiVo Sales Supervisors trained to refuse to do the right thing, or could it be that the Supervisors do not represent the best interests of the customer when a wrong is committed by a TiVo employee, or is there pervasive situational ethics within the TiVo Sales Support organization, or is this an isolated instance? Who can know? My opinion is that this is an apparent integrity issue that presents itself when a supervisor refuses to do the right thing for the customer. So now I face the dilemma of whether I repair my Series 3 HD and continue to use it, buy a Roamio Plus while trying to ignore the apparent integrity issue of TiVo, or do I buy a competitor's product? I am not certain which route I will take. But what I am certain about is that I am EXTREMELY DISAPPOINTED that TiVo would permit its supervisors (very specifically...Supervisor ****) to act in a way where they feel it is acceptable to explain away an obvious error, instead of accepting responsibility for its employees and honoring the price, EVEN if it meant finding a high enough manager that could authorize a price override. Chances are that the only way that upper management at TiVo will even find out about this is from this posting. And then once you do, will you do the right thing for me...the customer? My only recourse now is in the court of public opinion...