I have had nothing but negative interactions with the Securus website, app, phone service, video visits and tablet services since my loved one has been incarcerated. This company says they will ship a tablet once ordered within 3-5 business days. I ordered his third tablet on May 27, 2021 and he has not received it as of June 11, 2021. They failed to send a tracking number but they did confirm the order. And I paid for the month of June witch is now almost half over. They will not answer the phone. They do not respond to email. I need to know how much it is going to cost me just to keep waiting for it to get to him. He said there are guys that have been waiting since February and still do not have one. They have nothing but complaints in all reviews I have seen. How is this company allowed to stay in business? And how much money to they get to make by ignoring the fact that people need the services they claim to offer and never supply? Please do something to help us.