No Hot Water so I called Reliance to make an appointment for a call-out on June 06, 2021, I rent boiler & water Heater tank from Reliance for past 10 years and I was told the earliest appointment they could offer is Wed 09 . I was told that I would be placed on a waiting list in case a cancellation appointment became available. I was so shocked to hear that I would have to wait 3 days before they could send a technician out. No one showed up, no calls from planning, I called 3 times, each time was next hour they would be there. Thursday 10 June called and they told me Tuesday the 15 June .I have paid into the protection plan for over 10 years for a service that I would need to wait three weeks for. Today, I decided to call and see if other companies had appointments available and sure enough they do. I called two companies and both companies could have a person out within 24 hours. This is so frustrating as both of these companies also offer protection plans. I should not have to wait 2 weeks for a technician to come to repair the Hot Water from their boiler & tanks when I pay into a plan!