I am fully insured with Progressive Insurance and have been for about a year and a half. I am in the process of trying to get my vehicle repaired and I have rental coverage. I had been set-up with a rental vehicle but when I contacted the rental provider they said they had the reservation but no vehicle available. That did not make sense to me so I contacted Progressive, waited on hold for 25 minutes only to be told by the representative - That is odd. I was put only hold another 10 minutes only to be informed that there were in fact all called for so me reservation meant nothing! The representative then told me he would get something set up and call me back. I told him I could not answer my phone at work so he said he would leave me a message. The message he left was not that I had a reservation, he was given me availability for the rental vehicles. It was late in the day on Friday so clearly I was unable to do anything about this until the following Monday. So I am now on my second week of driving a damaged vehicle. I have a second job driving for Lyft in order to make ends meet but I cannot drive from them with my vehicle in the current condition. I called on my lunch break again, this time speaking to 6 different representatives because I was being transferred to the wrong departments. When I did get to "my claims rep." she was clearly annoyed with the fact that I was upset and did everything she could to upset me even more. When I asked for her name, she said "let me spell it for you" and hung up on me. I called back immediately to customer service to have my policy canceled - you company obviously does not want to pay out claims to their customers so why would I bother continuing to pay. The lady I spoke with was very nice, she said I could have asked to speak with a supervisor - told her i did ask this but was told it was take 24-48 hours to get a call back, she said that was not correct. She then wanted to transfer me to Claims Support - are you joking! How many times do I need to get transferred only to be told the company I pay for insurance coverage will not help me. At this point, I just want my claim paid out to me and I will figure out how to pay for a rental vehicle on my own! I will be canceling my insurance as of 7/16/21 once I get paid again and can afford another extra expense due to Progressive Insurance.