For your reference: Orders L8GF34 and L8GEXO Dear Sir/Madam, I booked this two flights for the my daughter and her mother on 08/08/2021 to come from Bilbao (departing 10:30 am) to London (arriving at 11:35); flight BA2685, booking code TLCA57, and for the mother to go back to Spain on the same day at a later on the day flight departing from Gatwick on the same day at 19:55 (flight VY7293, booking code TLPZSE); all this done on 22/04/2021. This last flight was changed to departing from 19:55 to 19:30 which it didn't seem to be too inconvenient but on 27/06/2021 this last flight's departure time was changed again but this time to be 08:30 in the morning, rendering it useless. Hence, I needed to reschedule the flight for the previous day, which I could see was available on British Airways website. I managed to get a refund directly with Vueling but now I needed to change the inbound flight with British Airways but that wasn't possible at their website and signposted me to your website. I requested the change online right afterwards but after a few days of no contact I decided to call the helpline. Today, 30/06/2021, after 2 attempts and almost 40 minutes of waiting I was tended by a gentleman that after explaining the whole situation put me on hold for approximately an hour. After that, another man asked me what the problem was so I had to explain the whole situation all over, despite the previous man telling me that he was making a note about it. Regardless of my increasing frustration and annoyance with this issue, the man actually manage to rebook the flight (although I am still waiting for confirmation for it to be on the 7th instead of the 8th) and informed me that there was a surcharge of £82 including the fare difference, which I was happy to pay, and £40 of rebooking fees. I explained that I wasn't happy to pay for this as it wasn't my fault that Vueling rendered the return flight useless but he didn't have any power to waive those fees. I asked for him to contact his supervisor to elaborate on this and if not satisfactory to put me through to them. I had to be really adamant for him to do this until reluctantly he seemingly did and put me on hold again. Right afterwards he informed me that his supervisors said the same thing, no power to do any changes. As I informed him that I found that outrageous I requested a contact address to express my grievances. As I really needed to reschedule I paid for those fees as I thought that I wasted too much of my time already. I am requesting a refund for those fees. Please consider this situation before I decide to take the matters further. Kind regards, Fernando Morales Gundin