I booked a return flight via MyTrip from Warsaw, Poland to Ponta Delgada (Azores) via Lisbon on 6 November, returning 13 November. The entire journey involves 4 flights. After booking, the MyTrip website page gave me a 'Travel Document' to download, which contained all flight details but no ticket numbers. I subsquently discovered that MyTrip had debited my Mastercard but not confirmed the flight via email. Furthermore, the order number given in the 'Travel Document', which one is supposed to use to access one's account on the MyTrip website, is not recognised by their website and so one cannot check the status of the booking. The same order number is requested when filing a complaint or using MyTrip's online contact form, and being unaccepted by the website, one cannot neither complain nor contact MyTrip online. In addition, the UK customer service telephone number provided on the website simply doesn't answer - I have called twice, once for 15 minutes and a second time for 1 hour and 10 minutes. Obviously I won't be using MyTrip again with such abysmal service.