Me and my partner went out for breakfast on Sunday morning, as we proceeded in paying on the self scan we were abruptly shouted at by a member of staff saying "fill the app in or you can leave", by this stage I was like okay fair enough ha to be done to protect people and people around us, so as me and my partner sat down an elderly gentleman proceeded to come in who must of been around late 70's he picked up a tea pot then yet again this woman proceeded to shout out fill this app or you we can't serve you, the elderly gentleman did not have a clue what to do as he explained but the woman point blank refused to serve him and did not offer to help in any way. So I said to my partner this is getting outrageous so 15 minutes later our breakfast came cold with no coffees as. I one explained to us we had to do it ourself, so my partner went up to the till and asked the woman if we have to get our coffee ourselves with a abrupt reply of " YES, we only boil your breakfast" then walked away. At this point I was fuming and me and partner had to leave as the whole experience was an absolute shambles so I won't be back