19 Aug, 2021 → by ClaimboUser751727
2016 Sorento

1

We purchased a certified pre owned Sorento with just over 12, 000 miles on it. We really like the car, and kept up with all the required maintenance. At about 50, 000 miles, the oil light came on in between oil changes. We asked the Kia of Beavercreek service department about the oil loss, and they told me that "Kia's just burn oil." Then, the oil light started coming on more frequently. We took it back to the service department, and they started the oil consumption test. It was losing 1.5 quarts of oil every 600 miles or so. We turned the car in to have it evaluated for leaks. The warranty company then asked us to pay for a compression test, that it failed. We had to wait for an inspector to come out. After the car sat at the shop for a month, we were told that we had to pay to have the engine torn apart to find the exact part that had failed. The original quote was for $1, 200, but that didn't include putting it back together. Total cost would be around $2, 600. And that was just so the warranty company could approve a new motor or not. I would be out that money, and still have a car with compression loss in 3 cylinders, and burning oil. Then we were told that there is a backorder on the engine we need, with no ETA on when it would be available. We took the car home. Now, it randomly stalls at idle. It is not showing an engine light on the dash. My wife is afraid to drive it. I still owe money on it, and can't even sell the car.
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