I am here to complain about the delay in delivering Kia Sportage AWD with PBO No KMMP4100133. I booked the vehicle on 26 April 2021 with a down payment of PKR 1, 900, 000/- and delivery time of August. However, on 30 July, I was asked to make the remaining PKR 3, 506, 000, which was done on the same date. Meaning I have made 100% as of 30 July 2021. Whenever I visit the dealer (Kia Motors Metropolis, Plot no 375, Sector I-9, Islamabad, UAN: [protected], [protected], email. [protected]@liamotorsmetropolis.com), sometimes I am told due to some problem at the company level your vehicle is delayed for one week and the next time I go they say for two weeks or so. My impression was when you are asked to make the remain last payment; the dealer is sure that your vehicle will be delivered soon. It's been more than a month that I have made full payment and still not getting my vehicle. The company is keeping my money in their bank account and benefiting from it. I am sure there will be many more like me whose money is in the company bank account and earning illegally. I have also called Lucky Motors more than four times because they never called me back despite promises. So, you must have the record, and please do check it. In my last call on 10 September 2021 with a lady named Celest, when I got furious with their behavior for not paying any attention to my complaint only then, I was told that my vehicle was delayed for further two months. This is completely outrageous and not acceptable. So, I decided to complain about Pakistan Citizen's Portal if I don't get a positive reply from you very soon. I am looking forward to your prompt reply.