It's been 3 months since I applied for my son's passport by post (he is 10 months old). For 2 months I didn't receive any call or email about this application. But just after I contacted them lots of times, I got this email that my son's application was sent back to me as incomplete (which never happend) and that they are going to sent by email a documents checklist. I'm still waiting, I keep emailing them but no response. A few days ago I emailed the Consulate to have the documentation sent back by post, because I need his birth certificate to apply for his British ID as I need to leave the country so finger crossed somebody read that email.